IT Support

Our extensive range of IT Support services includes: –

Our telephone support desk operates 24/7, offering uninterrupted IT support from a team focussed on quick resolutions.

Don’t want to talk? You can just as easily get in touch with us by email or through our dedicated support pages. If we can’t resolve your IT issues during that first contact, we’ll keep you updated on our progress at every step.

On the rare occasions where your issue cannot be fixed remotely, we’ll arrange a site visit by a suitably qualified engineer. All field engineers have a broad range of professional accreditation and experience, and are available to assist tasks such as office/equipment moves or commissioning new systems.

Desktops, Laptops and Macs

All our engineers have extensive knowledge of both PC and Mac and will do everything in their power to ensure a quick resolution. Using advanced remote control applications, we can often provide quick fixes with little or no disruption to your work.

We support a wide range of the business packages, including most common:

  • Microsoft Office Desktop Applications (Incl. Outlook, Word, Excel and PowerPoint)
  • Microsoft Office 365
  • Microsoft Sharepoint
  • WordPress
  • Xero Accounts

Mobile Devices

You’re have some support for your smartphones and tablets through your own mobile operator. We can provide additional support for your devices to address common issues and advice on maximising their benefits within your overall IT infrastructure. This will include email and document synchronisation, as well as recommending and supporting suitable productivity apps.

We can provide support for all the major operating systems:

  • Apple iOS
  • Android
  • Windows Mobile

Servers

Servers come in many varieties, from enhanced desktop machines, to clustered virtual servers in a private cloud environment. VMware or Hyper-V. Microsoft or Linux. We work with them all.

Then there’s server applications:

  • Microsoft Exchange Server
  • Microsoft SQL Server
  • Microsoft Sharepoint Server
  • Backup software
  • Anti-virus software

Rarely to we manage every aspect but we are happy to work with your existing partners or even recommend new ones, if your requirements are more specialised.

Network Infrastructure

Whether it’s a physical or wireless, networks come with a host of issues. From your ISP to your individual device, it is highly likely that you will experience the frustration of a failed connection at some point. Many issues can be avoided or addressed very quickly, by the introduction of our simple monitoring service.

We work with a wide range of network devices (switches, routers, and broadband modems etc,) and can undertake configuration changes, security modifications, firmware updates, as well as help you restore your network following an outage.

As part of your Business Continuity Plan, we’ll store a remote copy of the configuration of your devices, so that it can be re-applied when necessary.

Business Continuity Planning will help you identify the risks that your business is exposed to, such as the loss of business resulting from major system failures or site loss. Generally associated with large corporates, this is an area which is often overlooked by new and growing businesses, when it is probably most crucial. Whilst a formal Business Continuity Plan (BCP) might not be strictly necessary, knowing what to do in the face of disaster is essential. Do you know what effect losing your phone or laptop might have?

The majority of businesses that suffer a significant disruption, cease to trade within 12 months. For a small business, the risk is significantly greater.

Dependent on the actual needs of your business, we can provide a bespoke solution that might range from a spare desk in a shared office to a complete “alternative site” with cloud hosted services and double-redundant fibre-optic internet connectivity.

Having a plan isn’t enough. As Field Marshall Helmuth von Moltke suggested, over 100 years ago, plans fail at the first encounter with serious trouble. So we regularly test all our BCPs, even if it’s a simple case of sending you a reminder that you haven’t backed up your phone or your laptop in a while.